Report a fault covered by warranty or extension.
Do you have a malfunction or a defect on a product? We check whether it's covered by a warranty or extension and help you report it — or we do it for you, step by step.
What you can report.
Faults and malfunctions
A product that stops working or doesn't work as it should.
Conformity defects
Defects present at the time of purchase or that emerge within the legal guarantee.
New or used products
Cover also applies to second-hand products.
Even with an extension
Active warranty extensions are also included in the report.
How to report a fault under warranty
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01
We analyse the report
We check whether the defect is covered by an active warranty or extension and let you know the outcome.
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02
We submit the request
You report it yourself by following our guidance, or we take care of it by liaising with the guarantor.
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03
We protect you if they say no
If the warranty is refused without reason, we support you with the formal complaint so you can enforce your rights.
How to prepare for your report.
Before filling in the form, keep these details to hand: the more information you give us, the faster your report will be handled.
- Make and model of the product
- Product condition: new or used
- Proof of purchase and delivery date
- Place and method of purchase
- Detailed description of the defect
- Any request for after-sales support at your home
Submit your report now.
Log in to Garanteasy, report the fault and attach your proof of purchase: we'll take care of the rest.
Go to the Web AppNot sure if it's covered? Check first.
Check the duration, cover and conditions of your product's warranty before reporting.
Frequently asked questions.
Do I need to register to report a fault?
Yes. To report a defect and receive our support, you need a free Garanteasy account.
What happens after I submit the report?
We analyse the case, check whether it's covered by a warranty or extension and let you know the outcome, along with guidance on how to proceed.
Can you handle the report on my behalf?
Yes. You can report it yourself by following our guidance, or leave it to us: we submit the after-sales support request and liaise with the guarantor on your behalf.
What information do I need to report a defect?
Make and model, product condition (new or used), proof of purchase and delivery date, place and method of purchase, and a detailed description of the defect.
What can I do if the warranty is unfairly refused?
We support you in submitting a formal complaint and in enforcing your rights correctly and safely.
Can I report a fault on a used product?
Yes. The legal guarantee also applies to used goods, and you can report the defect just as you would for a new product.
Are you a shop owner, an ecommerce, a manufacturer or an after-sales support centre?
Manage your customers' reports and provide after-sales support on warranties simply and transparently.
Find out more