How it works

How Garanteasy works

Garanteasy is the digital drawer for your warranties: you store them, keep them under control and enforce them when you need to. Here's how it works, step by step, along with all the services at your disposal.

Why choose Garanteasy.

Free for consumers

Storing your warranties and getting support costs you nothing.

Impartial

We're impartial: we work alongside both consumers and brands.

Expiry reminders

We remind you about your warranties before they expire, so you don't lose your rights.

Experts by your side

A team guides you in enforcing your warranty, step by step.

Everything in one place

Receipts, invoices and warranties always at your fingertips, digitally.

In just a few taps

Store from the app, by email or automatically at partner shops.

In 3 steps.

  1. Buying a product online with confirmation — Garanteasy illustration
    01

    Buy

    Buy wherever you like: at partner shops and online stores, the warranty is stored automatically at the time of purchase.

  2. Expiring-warranty notification on a smartphone — Garanteasy illustration
    02

    Store

    Keep your receipts and warranties in a single digital place and receive reminders before they expire.

  3. Garanteasy support: an expert helps enforce the warranty — illustration
    03

    Enforce your rights

    If something goes wrong you can ask, report or complain: we guide you step by step, impartially.

Garanteasy's services.

Icon of the Store service

Store

Keep the receipts and warranties for your purchases and receive expiry reminders.

Discover Icon of the Browse service

Browse

Our guides: information on thousands of warranties, always at your fingertips.

Discover Icon of the Ask service

Ask

Advice from our experts on how to enforce a warranty.

Discover Icon of the Report service

Report

Report a fault and get support without a hitch.

Discover Icon of the Rate service

Rate

Leave your opinion on the warranty support you received.

Discover Icon of the Complain service

Complain

Warranty denied? We'll help you get it.

Discover

Those who tried us believed in us.

★★★★★
After 3 months of waiting, thanks to Garanteasy stepping in we managed to get back the e-bike we had taken to a Canyon partner for a warranty fault.
Avatar utente Garanteasy
Elena Lanfranchi
Support for a denied warranty · 14 Jan 2026
★★★★★
They treated me with the care they would have given a family member. The device was returned to me perfectly repaired. A huge thank you.
Avatar utente Garanteasy
Fulvio
A unique experience · 11 Jan 2026
★★★★★
Thanks to your invaluable help I managed to get a full refund for a fault on a pair of shoes that the shopkeeper did not want to refund.
Avatar utente Garanteasy
Sony76
Refund for faulty shoes · 25 Nov 2025

Frequently asked questions.

How much does Garanteasy cost?

For consumers, using Garanteasy is free: you store your warranties and receive support at no cost.

How can I store a receipt?

By email to a dedicated address, or automatically at our partner shops and online stores — we take care of sorting your proofs of purchase and reminding you of the deadlines.

Is Garanteasy impartial?

Yes. Garanteasy is impartial: it works alongside both consumers and brands to make warranties simple and transparent.

What can I do if a warranty is denied to me?

You can use the Complain service: we help you enforce your rights and get the support you're owed.

Which documents are valid for the warranty?

Receipts, invoices, proofs of purchase, delivery notes and even a photo of a receipt are valid documents for the legal guarantee.

For sellers

Are you a retailer, an e-commerce or a manufacturer?

Offer your customers automatic warranty storage: simple, transparent and impartial.

Learn more
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