New Balance shoes — JD Sports
The legal guarantee protects the consumer regardless of the retail outlet’s internal rules.
Complain
Warranty denied? Complain and assert your rights.
If you have been refused the warranty without valid grounds, we analyse your case and complain on your behalf — going as far as involving Konsumer Italia and the competent authorities, if needed.
When you can complain.
Warranty denied for no reason
The seller or manufacturer denies the legal guarantee you are entitled to.
Deadlines not met
A repair or replacement that does not arrive within the required time.
Undue charges
They ask you to pay for work that the warranty should cover.
Passed around by everyone
The shop, the manufacturer and the after-sales support centre keep passing you back and forth without resolving anything.
Complaints resolved.
Real cases handled with our users: the legal guarantee is a right, and it can be enforced.
Liu Jo watch — Sarni Oro
A lengthy warranty after-sales support case concluded with a happy resolution.
Akai cooler — Conad
The seller is obliged to assist the consumer under the 2022 Italian Consumer Code.
Faulty Moncler bag — shop
The absence of an authenticity code does not preclude action under the legal guarantee.
De’Longhi coffee machine — Amazon
Cooperation between the after-sales support centre and the manufacturer is decisive in resolving the case.
Hoover washing machine — Euronics
Spare parts and the technicians’ work are also always covered by the warranty.
How to make a complaint about a denied warranty
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01
We analyse the case
We assess whether the complaint is admissible under the Italian Consumer Code and tell you where you stand.
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02
We complain on your behalf
We submit the complaint to whoever denied your warranty, on your behalf and with the right arguments.
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03
We involve Konsumer Italia
If the response does not resolve matters, our partner consumer protection association steps in.
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04
We report to the authorities
If no definitive solution is found, we take your case to the competent authority.
Assert your rights
Start your complaint now.
Log in to Garanteasy, tell us about your case and attach the proof of purchase: we assess admissibility and complain on your behalf.
Go to the Web App
Related service
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Frequently asked questions.
Which warranties can I complain about?
The service concerns above all the legal guarantee: it is your right to obtain it in the manner laid down by the Italian Consumer Code in force since 2022. We also assess commercial guarantees on a case-by-case basis.
Do I need to be registered to start a complaint?
Yes. The service is reserved for registered users: with a free Garanteasy account we can support you throughout the entire procedure.
What exactly do you do after the complaint?
We assess admissibility, complain on your behalf and, if needed, involve Konsumer Italia and report the case to the competent authority.
Who is Konsumer Italia?
It is our partner consumer protection association: it steps in when the seller’s or manufacturer’s response does not resolve the matter.
How much does it cost to make a complaint?
Starting a complaint with Garanteasy is free. Our aim is to help you obtain what you are legally entitled to.
What do I need in order to complain?
The proof of purchase, a description of the fault and the outcome of the after-sales support received. If you have already used Archive and Report, you already have everything ready.
For those who sell and provide after-sales support
Are you a shopkeeper, an e-commerce, a manufacturer or an after-sales support centre?
Handle complaints correctly and transparently: prevent disputes and strengthen customer trust.
Find out more