On this page you can find some of the most common questions we have been asked with their answers.
The legal guarantee must be provided by the vendor and is regulated by articles 130 and 132 of the Consumer Code. On the other hand, the commercial guarantee is provided by the manufacturer.
The legal guarantee lasts two years. The duration of the commercial guarantee is determined by the manufacturer which can decide to extend it by a year, two, three or even five years.
Goods have a conformity defect if they are: unsuitable for normal use or for the purpose usually served by that type of goods; unsuitable for the particular use desired by the consumer, if he or she has informed the vendor about it; not corresponding to the description made by the vendor; lacking the common qualities of a good of the same type that the consumer can reasonably expect, taking into account the nature of the good, or eventual public declarations about the specific characteristics of the product made by the vendor, the manufacturer or their agents or representatives.
In order not to lose the right to the guarantee, the consumer must communicate the conformity defect of the good within a two-months’ period of the discovery of the defect.
In order to exercise the right to the guarantee, it is enough to contact the vendor of the good, which is the only responsible party for the conformity of the good to the consumer.
The guarantee must be provided completely for free to the consumer. All expenses are covered by the vendor.
The guarantee lasts two years from the purchase of the good.
The provisions related to the right to the guarantee are binding: any contrary pact is considered void.
The guarantee may not be provided by the vendor only when:
the remedy is objectively impossible; the remedy to the nonconformity of the product is excessively burdensome. Any consumer good subject to a sales transaction between the vendor and the consumer, regardless of the method and the modality in which the purchase has been carried out.
However, the cover does not apply to:
goods subject to a forced sale or sold in another way by the judiciary authority; water and gas, if not packaged for sale; electric energy.
The guarantee applies also to used goods. However, the vendor’s guarantee for this type of goods does not apply to defects deriving from the normal use of the good and the time of the prior use must be taken into account.
No, also photos of purchase documents, contracts, guarantees. Any document valid for demonstrating that you have purchased a given good at a given shop.