In the last decade, digital transformation is proceeding at ever faster rates and consumers are becoming more informed, self-sufficient, and demanding about the quality of products and after-sales services.
For the new consumer, the quality of a product is not only measured by the relationship between materials and price, but also includes the sales and after-sales service that must be combined with each other. A quality experience, in fact, is articulated throughout the life cycle of the product.
The evolution of consumers has, therefore, led brands and retailers to understand that it is essential for them to create a virtuous and lasting relationship with their audience and, above all, with their customers.
The relationship with consumers can be created and consolidated thanks to a virtuous management of the guarantee, because guarantee means durability and duration means quality.
Making guarantee management virtuous means interconnecting all the operators of the ecosystem with each other and simplifying the interactions.
Yet, most operators involved still manage the guarantees and, therefore, the after-sales relationship with their customers with old-fashioned approaches geared only to reducing costs. In this way we risk breaking the trust relationship with our customers exactly when we could consolidate, that is, when the consumer requires after-sales assistance.
Garanteasy proposes a new approach to the Guarantee that is transformed into a tool to start a lasting relationship with consumers from the first moment in which the intention to purchase is manifested and which ends when the product is permanently abandoned. An approach that uses the Guarantee as an activator of a complete and lasting quality experience.
A survey conducted by EuromediaResearch on the relationship between consumers and the guarantee, shows that 70% of them wish to receive a simple, complete and reliable guarantee, that is, a way to maintain a relationship with producers and sellers of the products purchased.
The simple management of guarantees offered by Garanteasy is exactly what consumers want to receive.
Garanteasy makes guarantees easy
interconnecting all the actors of the ecosystem
Become part of the ecosystem
of the simple guarantee
Simplify activation and archiving guarantees and insured that I consumers are protected.
Establish a fiduciary communication
long-term with consumers.
VALUE TO AFTER SALE
Offer via our platform
custom extensions and services
simpler and less expensive to dispense.
Improve your support with the addition
of manuals, video tutorials and alerts
on deadlines and maintenance to be carried out.
You can activate garanteasy on any channel
Use Garanteasy to create an omni-channel experience and connect with your consumers,
allowing them to activate, archive and manage their guarantees using the tool they prefer.
Add Garanteasy between
features available on your APP.
Report the Garanteasy service
on product packaging.
Activate the Garanteasy service
at the checkouts of shops.
Activate the service
Garanteasy ecommerce site.
Associate the service
Garanteasy to the fidelity card.
POS e CARD
Activate the Garanteasy service
on POS and Credit Cards.
Include the Garanteasy service
in extension policies.
ntegrates the Garanteasy service
in the management of the interventions.
Garanteasy is activated easily and quickly
The Garanteasy platform integrates via API with any APP, ecommerce system,
CRM or ERP platform. It is also possible to transfer data using CSV files.
NO COST OF SET UP
Garanteasy does not ask for set-up costs.
Possibly configuration costs may be requested for any customization.
NO FIXED COST
The license to use the platform does not have
fixed costs but only variable according to the number of guarantees managed. As the volumes increase, unit costs are lowered.
Some of our partners
Become our partner
Every consumer that you reach through Garanteasy has a value that can last over time.
Take advantage of the guarantee and Garanteasy to communicate quality and establish a fiduciary relationship based on transparency and simplicity